For intimate items such as underwear and socks, we prioritize consumer hygiene. Therefore, returns and exchanges are only accepted for defective products. If you need to return an item, please keep the product in its original, unopened condition.
After confirming the order and payment, we will arrange shipping within 1-2 working days (excluding national and public holidays). Delivery time will depend on the logistics company's actual delivery schedule, and specific delivery dates and times cannot be guaranteed.
In case of any special circumstances that prevent the shipment of an ordered product, we will proactively contact and notify you.
If you have any questions or concerns about your order or the products, feel free to leave a message in the chat, and we will respond and handle it promptly.